FAQ
Frequently asked questions
Booking, payment, arrival and stay: everything you need to prepare your trip.
Booking
How do I book a home?
Choose your dates and number of guests, select a home and follow the online booking steps. You will then receive a confirmation by email.
Is the price shown final?
The total amount of your stay, with a breakdown of fees, is shown before you confirm the booking.
Can I book a long stay?
Yes, depending on the home. Minimum and maximum stay lengths are applied when you search.
Payment and cancellation
When do I pay?
Payment terms (deposit and balance) are shown before you confirm your booking.
What is the cancellation policy?
Cancellation terms are shown before booking and detailed on our Cancellation policy page.
Your stay
What time can I check in and check out?
Check-in and check-out times are shown on each listing and confirmed before your stay.
How does check-in work?
Before your stay, we send you the check-in instructions for your home.
Are linen and cleaning included?
What is provided and any cleaning fees are detailed on each listing and in the price breakdown.
Are pets allowed?
It depends on the home: see the house rules on each listing.
Is there parking?
Some homes have a parking space or garage. Check the amenities on each listing.
How can I reach you during my stay?
By phone on +33 7 88 38 98 92, via WhatsApp or by email at [email protected].
Another question?
Our team is available by phone, email or WhatsApp.
Menton · Roquebrune-Cap-Martin · Beausoleil · Monaco